SAFETY ALERTS / NOTICES
Quest Carpets - November 2024
With regards to Quest carpets, there is a recall out for some Quest carpets made from August 2022 until August 2024, due to a failure to comply with mecessary fire ratings. Some of these carpets also appear under different names. A recall notice is available here - ACCC Product Recall and here - Quest
Ez-Cut EC1 & MK100 measuring issues - March 2024
With regards to EzCut EC1 and MK100 carpet cutting machines, these machines do not measure correctly and are therefore illegal to use for selling product in Australia. The only solution is to use any other model of EzCut machine or another manufacturers machine.
Homogeneous Vinyl cutting blades - November 2023
We have been aware for some time now that machines in general have not been able to cut homogeneous vinyl, essentially only available from Armstrong Melbourne. America and Canada do not have this or an equivalent product, which is why American and Canadian machine manufacturers can correctly state that their machines can cut all vinyl. They should really say, they can cut local to them, vinyl. Ez-Cut haven't yet come up with a solution for cutting homogeneous vinyl. We have been working on a solution for the Accu-Cut Arrow, IVC15, IVC16, Q7, Q9 and X33 circular cutting system. Testing is in the final phase and blades will soon be available to suit these machines to enable them to cut homogeneous vinyl. Here is a link to a Youtube video of homogeneous vinyl being cut on an Accu-Cut Q9 - Please contact us to order homogeneous blades for your Accu-Cut circular cutting system.
Ez-Cut measuring issues - September 2023
It has been found on green/gold EzCut cutting machines manufactured from 2003 and maybe earlier, to present, that the EzCut cutting machines have measuring issues. The manufacturer has declared that there is up to a 3mm tolerence/variation on measuring wheel dimensions, which results in measuring errors, if using the factory measuring calibrations. We are recalibrating all EzCut cutting machines, including all brand new machines as they are installed. We are also recalibrating EzCut machines back as far as models of 2003, as existing clients advise us of measuring issues with their EzCut cutting machines.
Spare parts pricing - September 2023
Regarding pricing of parts coming out of Canada and America, it has been found that prices have gone up significantly recently, up to almost 100% in some cases. We are hopeful that prices will come back down, but we have no idea when, or if, that will occur. We are sorry about this, but we have to pass these price increases on to our clients.
Ez-Cut EC1 cutting machines - August 2023
Regarding the new LCD screen EC1 Ez-Cut cutting machines, it has been found that the machine is not correctly measuring in metric. It is unknown if it measures correctly in imperial. Currently there is no way to correct the calibration. We are in contact with the manufacturer to get this rectified. For the moment, it is best to purchase a different machine.
Accu-Cut touch screen cutting machines - January 2023
Regarding the new touch screen Accu-Cut cutting machines it has been found that the machine cannot be used in Metres mode due to a bug where you cannot enter a decimal point. The current work around is to use Centimetres mode to enter cut lengths however the measurement will only display in centimetres instead of metres to two decimal places. We are working with the manufacturer on getting this bug rectified. July 2023 Update. This bug has been fixed and new machines are coming out with this issue fixed. Once we get the file, we will fix all existing machines.
Beaulieu Easybac not measuring correctly - September 2022
We are now getting reports of Beaulieu Easybac not measuring correctly on carpet cutting machines. Testing has found that this backing can measure differently depending on which direction it is facing when going through carpet cutting machines. Errors of up to 1 cm per metre have been seen. A suggestion is to make one cut and place that cut on the floor and measure it. If it measures correct, then it is facing the "right" way, and cutting can continue. If it measures wrong, assertain the error per metre and apply this correction to the rest of the cuts on this roll. This should be done each time a Beaulieu roll is placed on your carpet cutting machine.
Accu-Cut X33 going slow if length is longer than around 28 metres - May 2020
We have become aware of a bug in X33 machines with the updated Twido interface. When entering a cut length of over around 28 metres, the Autorun will only run in slow mode. The current workaround is to run the machine manually for lengths over 28 metres. We are working with the manufacturer on getting a software update for this bug.
Ez-Cut cutter motors failing - April 2019
Over the last 18 months we have replaced 3 Ez-Cut cutter motors due to the failure of the motor's armature spline. Excessive and increased wear can occur if cutting blades are not rotated or replaced frequently, causing the cutter motor to work harder and wear out more quickly. Cutting blades should be rotated or replaced every day or every couple of days. For tougher products, replacement may be required a couple of times per day. Due to the cutter motor not being manufactured anymore, we are having to replace the existing motor with a different motor, requiring mounting modifications and fabrication, greatly adding to the cost of replacing the cutter motor.
Accu-Cut Sensors Not Detecting Dark Coloured Backing - March 2019
We have recently discovered an issue with Accu-Cut IVC15, Q9, IVC16, X33, T12 and T44 cutting machines. These machines use sensors to detect product to align and measure product. Since the introduction of turf, it has been found that the sensors are having trouble detecting turf due to the dark coloured backing. We are looking for a better sensor that can detect product no matter how light or dark the backing is. Until then, be cautious when using dark coloured backing on these machines as the machine may not work or measure correctly.
Accu-Cut T12 Belts Rubbing Together - March 2019
We have recently discovered an issue with Accu-Cut T12 Turf Cutting Machines. The T12 has a drive transmission belt and associated bracketry to drive the inner squeeze roller on the roll up side. Under some conditions the opposite sides of this belt touches together resulting in a bang. The current solution is to remove this belt to stop the banging. We are in contact with the manufacturer to resolve this issue.
Accu-Cut Cut Counter Suddenly Jumps By 60,000 When It Hits 100,000 Cuts - December 2018
We have recently discovered a bug in the Accu-Cut machines with a Maple Systems OIT3165 Interface that artificially inflates the cut count by 60,000 each time the cut counter counts up above each 100,000 cuts. This affects Accu-Cut Arrow, IVC15, Q7, Q9 and T12 machines. If your machine hasn't achieved 100,000 cuts yet, this bug doesn't have any effect on the cut count. We are in contact with the manufacturer trying to get a software update to fix this bug. As soon as we get the update, we will fix all of the Maple Interface machines as we attend to them on their regular maintenance cycle.
Accu-Cut Machine Asking For Password When First Turning On - December 2018
We have known for many years now that Accu-Cut Arrow, IVC15, Q7, Q9 and T12's occassionally ask for a password (even though a password might not be set in the machine) when turning the machine on from an overnight or longer break. Upon entering a valid password the machine keeps going back to Enter Password. We believe we have found the cause and will fix all of the above machines as we attend to them on their regular maintenance cycle. If this happens to your machine, contact us and we will get you back up and running over the phone.
Accu-Cut X33 Power Rating Issue - June 2018
We recently discovered that at some point around six years ago from about 2012, the wrong power supply rating was stated on Accu-Cut X33 machines built since then and up until just recently. All Accu-Cut X33 machines are rated at 30 amps. It is advised that if your machine is relatively new, it may not have been installed correctly, due to incorrect labelling. We strongly suggest that all Accu-Cut X33 machines are upgraded to a 30 amp supply, if a 30 amp supply wasn't originally provided. As a note, all Accu-Cut IVC-16 and T44 are also rated at 30 amps and the supply for Accu-Cut IVC-16 and T44 should also be a 30 amp supply. We have new labelling to be fitted to the machines that were incorrectly labelled which we will fit as we do the regular maintenance on the affected machines.
Air Compressor Maintenance - May 2018
While we do not provide air compressor maintenance at this stage, some carpet cutting machines use an air compressor to supply air to those machines that are air operated and for other machines for cleaning purposes.
It has come to our attention that Worksafe Victoria is now requiring that air compressors are externally serviced every 2 years and that the air tanks are internally inspected every 4 years.
Pallet Racking Labelling - May 2018
While we do not provide pallet racking, it has come to our attention that Worksafe Victoria now requires load rating labelling on all pallet racking.
Accu-Cut Q7 Roll Improver Not Working On Some Machines - July 2017
We have found that for some Accu-Cut Q7 machines, the roll improver doesn't work. We know what the cause is and we are fixing it as we come across this fault. Please contact us if your machine has this fault.
Please note: all information provided on this page is provided in good faith. We are not to be held responsible for the use or misuse of this information. Please check with your local authority for up to date information on regulations.
Last modified: 21/03/2024 Site designed by Rod Lamont You can contact me here. © Copyright 1997-2024 Rod Lamont. Logos & trademarks etc. © Copyright their respective owners.